MOST COMMON QUESTIONS
Q. How do I know if ExerciseTV Mobile Trainer will work on my phone?
A. You can test the service on your mobile phone by entering the following URL into your phone's mobile browser: m.exercisetv.tv
Q. Why can't I access the ExerciseTV Mobile Trainer site on my mobile phone?
A. To access the service, you need:
A mobile phone that has mobile Internet browser. Most phones sold in the last 5 years will have this feature.
A mobile data plan or Internet plan from your mobile service provider. Unlimited Internet plans are available from most mobile service providers from $5 to $20 per month or as part of a bundle.
Q. Why don't the videos work on my mobile phone?
A. To view videos, you need:
A mobile phone that supports streaming videos in 3gp file format.
A mobile service provider that does not block streaming video. Video is data-intensive so some service providers block its distribution on their networks.
Q. Either my phone doesn't support video or my network blocks video... Can I still use the service?
A. Yes... Our IMAGE SERIES was created specifically for you!... For users with phones and/or networks that do not support video, we created our IMAGE SERIES with content that comes directly from the ExerciseTV Mobile Trainer videos. You get the same great workouts designed by the fitness experts at ExerciseTV. All 'Fitness Personality' and 'Quick Start' workouts are available in IMAGE SERIES format.
Does the service work on Blackberries?
Yes. For optimal performance, it is recommended Blackberry users use the Image Series. Most Blackberries do not support streaming video. While Blackberry's progressive download option is supported by our system, clips can take 1 minute or more (depending on network speed) before beginning to play on Blackberries.
Q. Does the service work on iPhones?
A. Yes, of course!
First generation iPhone (non-3G) users: For optimal performance, it is recommended first generation iPhone users use a WiFi connection (if available) to access video content. If only an EDGE connection is available, using the Image Series is recommended instead. First generation iPhones do not support streaming video. While the progressive download option is supported, clips can take 1 minute or more (depending on network speed) before beginning to play.
Second generation iPhone 3G users: Streaming video is compatible with iPhone 3G
ABOUT EXERCISETV MOBILE TRAINER
Q. What is ExerciseTV Mobile Trainer?
A. ExerciseTV Mobile Trainer delivers cutting edge workouts from the top minds in fitness that turn your mobile phone into a handheld personal trainer. Our image and video training programs offer ExerciseTV's top fitness trainers demonstrating exercises with proper form and technique… Follow these programs to get the body you've been longing for!
Q. Who should use ExerciseTV Mobile Trainer?
A. Whatever your goal… EXERCISETV MOBILE TRAINER has a program for you! A robust selection of workout options offers something to suit just about any goal or experience level.
For complete 5-day per week workout plans, users can select the fitness archetype that best suits their personality.
Gals can choose between:
Fitness Newbie
Fitness Hipster
Dorm Room Diva
Zen Goddess
City Chic
Guys pick from
Couch Potato
Main Event Man
Gamer
Busy Business Man
College Coed.
For instant gratification-types, users can opt for any of the unisex Mini-Workouts, which are made up of 2 or 3 exercises targeting specific body areas with workouts like
Spring Break Abs
Perfect 10 Legs
Bootylicious Buns.
For a celebrity sculpted stomach, workouts from The Studio offer longer 10-12 minute abs-specific workouts.
And a new selection of exclusive ExerciseTV celebrity trainer tips on fitness, fashion and health are released weekly to entertain users while taking a well-deserved breather between sets.
Q. Why choose ExerciseTV Mobile Trainer?
A. Personal trainers are great, but who can afford them? Some great fitness info is available in fitness magazines, but who wants to tote their magazines around the gym? ExerciseTV solves both problems affordably by delivering the best workouts from the top minds in fitness to a device you already take with you everywhere… your phone!
Q. How much does the service cost?
A. Compared to the cost of a live personal trainer at $50+ per session, the ExerciseTV Mobile Trainer service offers great value at only $9.95 per month for unlimited mobile training sessions. Special 3- and 6-month savings plans are also available at $19.95 and $39.95, respectively. To access the service, a mobile Internet plan for your phone is required. Unlimited Internet plans are available from most US service providers for $5 to $20 per month
FITNESS BASICS
Q. Can I get hurt doing the exercises in these programs?
A. There is a risk of injury with any exercise program. Warming up, stretching, and following safety tips will help to reduce your chances of injury, however you should always consult a physician before beginning any exercise regimen. Before using any equipment for the first time, you should get proper instruction. And if you ever feel faint, dizzy, or have trouble catching your breath, stop immediately and consult your doctor. ExerciseTV Mobile Trainer programs are for reference only. ExerciseTV Mobile Trainer programs are not a substitute for a personal trainer, a weight spotter or workout partner.
Q. Do I need to do a warm up before getting started?
A. You should always do some sort of warm-up activity before you start lifting weights. This will increase the blood flow throughout your body and loosen your muscles up for the training program you are about to start. You can warm-up outdoors biking or jogging or try a 5-minute warm-up on cardio machines.
Q. What if I can't do some of the exercises?
A. If you are unfamiliar with any of the equipment at your gym, you should ask the gym-staff to show you how to use it properly before using it. If you are unable to perform any of the exercises comfortably, skip them.
Q. What if my gym doesn't have the equipment shown in the demonstrations?
A. You should ask a gym staff member to show you the most appropriate substitute for that exercise. In most cases, you can achieve similar results with minor modifications.
Q. What if I can't do the number of sets and or reps suggested for my workout?
A. Weight selection instructions are outlined at the beginning of most programs. If you find you cannot complete all sets of a prescribed exercise, you should reduce your weight.
Q. What if I don't feel challenged by the number of sets and / or reps suggested for my workout?
A. Try increasing your weight slightly to the point where you do feel challenged, but can still complete all prescribed sets. You will notice that you are able to increase your weights regularly if you exercise on a regular basis.
Q. Do I need to rest between sets?
A. Generally, you should rest 30-45 seconds between each set to allow your muscles to rest before beginning your next set. Take a bit more time if you need it, but make sure you don't let yourself cool off.
HOW TO USE EXERCISETV MOBILE TRAINER
Q. What do I do with my phone when I'm performing the workouts?
A. ExerciseTV Mobile Trainer programs are not designed to be watched while you are actually performing the exercises. Instead, you should watch the examples before you begin each set. Watch them a few times if you need to and focus on how you are going to replicate the movements you see. When you're ready to perform the exercise, set the device aside or put it back in a case worn on your waist or arm. Try reviewing the examples between sets to make sure you are performing the exercises with correct form… you'll find subtle changes can make an enormous difference. And pay attention to the ExerciseTV Mobile Trainer tips!
Q. What if I don't want to wear headphones for the device while I'm working out?
A. Some people like headphones. Some don't. That's why ExerciseTV Mobile Trainer workouts offer both audio trainer tips and encouragement AND on-screen tips for people who don't want to wear headphones. The choice is yours! To see tips on how to perform exercises, click on 'Image + Details'
BILLING AND CUSTOMER SERVICE
Q. How will ExerciseTV Mobile Trainer appear on my credit card statements?
A. ExerciseTV Mobile Trainer is a service jointly offered by ExerciseTV LLC, which is officially registered and located in the USA, and Brand2hand Media (B2H), which is officially registered and located in Canada. The service is owned and operated by Brand2hand Media Inc. and will appear in USD currency on your credit card statements as: "ExerciseTV - B2H"
Q. I forgot to bookmark the unique URL required to access the service. How can I get it sent to me again?
A. Go to www.exercisetv.tv/mobile and enter your phone number in the ‘resend to my mobile’ box in the top Right corner. The info will be automatically resent to the mobile phone number and email address associated with your account.
Q. I lost my phone. How can I get the unique URL required to access the service sent to me again?
A. Go to www.exercisetv.tv/mobile and enter your phone number in the ‘resend to my mobile’ box in the top Right corner. The info will be automatically resent to the mobile phone number and email address associated with your account.
Q. How do I cancel my subscription?
A. Go to www.exercisetv.tv/mobile and click on ‘Account’. Enter the mobile phone number associated with your account and a service cancelation email will be sent to the email address associated with your account. Follow the instructions by simply clicking on the link in the email (or cutting and pasting it into the browser of your computer) and your account will be cancelled automatically. If you require assistance, you can also email billing@brand2handmedia.com Brand2hand Media operates customer service for ExerciseTV Mobile Trainer. Additional contact information for Brand2hand Media can be found in the Terms section of this website.
Q. What happens when I cancel my subscription?
A. Service is billed at USD$9.95/month. Upon cancellation, your service will continue through to the end of your current billing period and you will not be billed again.
Q. Do I still get the promotional savings if I don't complete the term of the promotional savings plan?
A. No. To qualify for discounts associated with any promotional offers, you must complete the full term of the savings plan. If you cancel prior to completion, your subscription cost will be calculated based on our standard $9.95/month rate. If a refund is due, it will be automatically re-credited to your credit card and a confirmation email will be sent to the email address associated with your account. Please allow 14 days for processing.
Q. What is the refund policy for this service?
A. If you are unsatisfied for any reason with a product purchased from this website, please contact Customer Service within 14 days of purchase for a full refund. After 14 days, no refunds will be issued.
